I never received my order or it was received damaged, what do I do?

Each seller on Tindie is responsible for order fulfillment. Tindie does not keep inventory of any product. We appreciate your patience with shipping issues. We understand that it can be very frustrating waiting on your order. 

If you have not received your order:

  • If it was confirmed as shipped, contact the seller to see if they have any information on their end about the status of the package. Often a package may be held up in customs or there may be an issue with the shipping company transit times. Depending on your location, orders may take anywhere from a few days to a few weeks to reach you. The seller can open a dispute with the shipping company, authorize a refund, ship a new product, or a combination of these options. 
  • If your order was not shipped within 14 days, Tindie will automatically refund your payment. 

If you received a damaged product:

  • Contact the seller to let them know that there was damage within transit. The seller can open a dispute with the shipping company, authorize a refund, ship a new product, or a combination of these options. 
  • If the product was damaged because of poor packaging, please let us know so we can help the seller correct this issue on future orders.

 

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